Before purchasing
Please review device compatibility and use the trial option, where available, before completing a purchase. This helps confirm that the service fits your setup.
Eligibility
Refund requests are reviewed case by case. If a verified technical issue prevents access and our support team cannot resolve it, contact us promptly with your order details and a description of the issue.
How to request a refund
Contact support using the email associated with your order. Include the order date, payment reference, device, and troubleshooting steps already tried. Approved refunds are returned to the original payment method when possible.
Exclusions
Refunds may not be available after substantial service use, for issues caused by unsupported devices or local network restrictions, or where prohibited by law. This policy does not limit mandatory consumer rights.